Terms of service

1. Provider and agreement

Skanna is a product of Clexa GmbH, Friedrich-Ebert-Straße 31, 92421 Schwandorf, Germany. By creating an account or ordering a paid plan, you agree to these terms. You must be at least 18 and able to enter into the agreement for yourself or the organisation you represent.

2. Static and editable codes

Static codes

A static QR code contains its destination inside the pattern. It does not pass through Skanna, has no Skanna expiry date and cannot be disabled by us. It works while the encoded information and external destination remain valid.

Editable codes

An editable code first opens a Skanna address and is then sent to the destination saved by its workspace owner. The destination can be changed without reprinting. If a paid plan ends, deployed codes continue to open the last valid saved destination. Paid editing, analytics and plan features pause. This promise does not prevent action required by law or needed to stop a clearly harmful destination.

3. Accounts

Give accurate information, protect your credentials and tell us promptly if an account may have been compromised. You are responsible for activity by members you invite and for keeping permissions current.

4. Your destinations and content

You keep ownership of content you upload or link. You give Clexa the limited rights needed to host, reproduce, route and display that content as part of Skanna. You confirm that you have the necessary rights and that your use complies with law.

5. Acceptable use

Do not use Skanna for phishing, credential theft, malware, impersonation, unlawful goods or content, rights infringement, harassment, surveillance without a lawful basis, service disruption or attempts to bypass security. We may restrict an editable link or account when reasonably necessary to protect people, comply with law or investigate credible abuse. Reports can be filed at useskanna.com/report-abuse.

6. Plans and payment

Current prices and included features appear on the pricing page before checkout. Paid plans renew for the billing period shown at checkout until cancelled. Stripe processes payments and invoices. Taxes may be added where required. We may change future prices with reasonable advance notice; a change does not alter a period already paid for.

7. Cancellation and refunds

You can cancel through the billing portal when available, by emailing billing@useskanna.com, or through our public cancellation form. Unless law or the checkout terms require otherwise, cancellation takes effect at the end of the current paid period and fees already charged are not refunded. Mandatory withdrawal, refund and consumer rights remain unaffected.

8. Availability

We maintain and monitor Skanna with reasonable care, but continuous availability cannot be guaranteed. External websites, phone networks, devices, printing quality and third-party services are outside our control. Static QR codes remain independent of Skanna, while editable codes require our redirect service.

9. Ending an account

You may stop using Skanna and request account deletion. Export workspace data before deletion if you need a copy. We may terminate an account for a serious or repeated breach, non-payment, security risk or legal requirement. Where practical and safe, we will give notice and a chance to remedy the issue.

10. Intellectual property

Skanna, its software, interface, original logo and product materials belong to Clexa GmbH or its licensors. These terms do not grant a right to copy the service, use our marks as your own or reverse engineer protected parts except where mandatory law permits it.

11. Liability

Clexa is liable without limitation for intent, gross negligence, injury to life, body or health, guarantees expressly given and liability that cannot be excluded by law. For ordinary negligence involving an essential contractual duty, liability is limited to the foreseeable loss typical for this agreement. Otherwise, liability is excluded to the extent permitted by law. Mandatory consumer rights remain unaffected.

12. Governing law

German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not remove mandatory protection available in your country of residence. Statutory rules determine the competent court.

13. Contact

Questions about these terms: legal@useskanna.com. Product help: support@useskanna.com.